Returns & refunds

We want you to love what you ordered. Because everything is handmade in small batches, here's how returns work.

Ready-made items

You can return unused items in their original condition within [fill in: 14/30] days of delivery. Email us at [fill in: your email] before sending anything back. [fill in: who pays return shipping, e.g. "Return shipping is paid by the buyer unless the item arrived damaged."]

Refunds go back to your original payment method within [fill in: 5] business days of the item arriving back with us.

Personalized and custom items

Personalized and custom pieces are made just for you, so they can't be returned or exchanged unless they arrive damaged or we made a mistake.

Damaged or wrong items

If something arrives broken, or isn't what you ordered, email a photo to [fill in: your email] within [fill in: 7] days of delivery. We'll send a replacement or a full refund, and you won't need to send the broken item back.

Items that can't be returned

• Candles that have been burned
• [fill in: anything else, e.g. sale items or gift cards]